Get involved with us

On this page

We want residents to get involved and have your say. Your feedback helps us to understand what you expect from us, and shape our services to suit your needs.

We value the opinions of all our customers. By getting involved you can:

  • Meet new people.
  • Learn new skills.
  • Boost your career options.
  • Improve our services and your community.
  • Ensure you receive value for money.
  • Influence our work, locally and nationally.

We do not pay people to get involved but cover all related expenses. 

 

Ways to get involved

We value your opinions and want you to get involved in shaping our services. There are many ways you can get involved, which are explained below.

National Resident Review Panel

Working groups, focus groups or registered tenant's organisations

Tenant inspections and estate walkabouts

Email panel

Customer journey mapping

Mystery shopping

Resident feedback

How you can get involved

For more information:

Training available

Involved residents can apply for any of the courses listed below:

  • An introduction to Sanctuary.
  • An introduction to resident involvement.
  • Mystery shopping.
  • Practical Involvement.
  • Equal opportunities and diversity.

Please discuss any training requirements with us to ensure a course is relevant. You may need to travel to attend a course. We aim to cover travel expenses in these circumstances.

We also run a specific course for residents to develop knowledge and skills for scrutiny. We call this ‘Sanctuary Residents’ Academy’. 

Hear from Dylan

Hear from customer Dylan, who explains how he gets involved with Sanctuary.