Please read the guidance and frequently asked questions about making a complaint to Sanctuary before submitting the form below.
We would be grateful if you could tell us very clearly what you are unhappy about, what the impact has been and what you would like us to do to resolve the situation for you.
By completing and submitting this form, you are agreeing to our Privacy statements.
Due to an IT security incident affecting a third-party organisation, our online complaints system is unavailable right now.
We are sorry this may slightly delay our response to ongoing complaints, but you can still raise a new complaint relating to Sanctuary by calling or emailing.
While we have been told that no Sanctuary data held by the third-party has been accessed, we are in direct contact with the organisation to monitor the situation and ensure we can share any relevant updates with our own customers.
This third-party issue is having no impact on any of the other services we provide to our customers.