Search the website

Contact us

On this page

How can we help?

If you have a question or concern, the most convenient way to tell us is by filling out our online form.

Our online form enables us to receive your message and respond to you as quickly as possible.

We value your feedback and suggestions and are committed to addressing any issues.

Our team is always ready to help and provide you with any information you need.

Close up of a digital web form

Need to talk to us?

Our Customer Hub is open 24 hours a day, seven days a week, including public holidays for emergency repairs.

For housing enquiries, we are open Monday to Friday, 8am to 5pm.

Sanctuary customer enquiries

Contact us by telephone

Call us on: 0808 168 3476

Call us on: 0808 168 3477

Call us on: 0808 168 3471

Call us on: 0808 168 3470

Call us on: 0808 168 3474

Call us on: 0808 168 3473

Call us on: 0808 168 3472

Call us on: 0800 917 0092

Call us on: 0800 916 1444

Call us on: 0800 916 1515 

Call us on: 0800 131 3348

Swan tenant enquiries

Contact us by telephone

Call us on: 0300 303 2500

Contact us in writing


Sanctuary House, Chamber Court, Castle Street, Worcester, Worcestershire, WR1 3ZQ


Sanctuary Scotland, 7 Freeland Drive, Glasgow, G53 6PG

Alternative formats

At Sanctuary, we are committed to making our services accessible to everyone. We offer a range of different formats for our communications, so you can access all the information you need in a way that suits you. 

Translation services

We understand that visitors to our website may come from different backgrounds and speak different languages.

If English is not your first language, or if you do not speak English, our translation services are here to assist you.

Our translators are available 24/7 and can provide translations for over 60 languages. They can help with phone conversations and translate letters and documents.

We want to ensure that everyone can easily read and understand the information on our website. To assist with this, we have provided guides on how to translate our website (and other websites) using different web browsers.

It is important to keep in mind that while these tools are very helpful, they may not always provide a perfect translation. They might miss some of the finer details and context, but they should still give you a good understanding of what's on our webpage.

Helpline for people who are deaf or hard of hearing

If you are deaf or hard of hearing, our Customer Hub offers the following services: 

Written communication

If you would like to access our written communications in a different format, we offer a range of different formats to suit your needs and preferences. 

This includes: 

  • Braille 

  • Large print 

  • Audio versions of our communications (if you would prefer to listen rather than read) 

  • Electronic formats, such as accessible Word docx files, PDFs, and HTML, which can be customised to suit you.

Helpful information