How can we help?
If you have a question or concern, the most convenient way to tell us is by filling out our online form.
Our online form enables us to receive your message and respond to you as quickly as possible.
We value your feedback and suggestions and are committed to addressing any issues.
Our team is always ready to help and provide you with any information you need.
Quick links to other useful information and webforms
Sanctuary customer enquiries
- Enquiry form: For any non-urgent general enquiries, please use our online enquiry form
- Repairs: To raise a repair, please complete our repairs enquiry webform
- Telephone: 0800 131 3348
- Social media
Swan tenant enquiries
- My Swan Portal: Login to your My Swan Portal
- Enquiry form: For any non-urgent general enquiries, please use our online enquiry form
- Repairs: To raise a repair, please complete our repairs enquiry webform
- Telephone: 0300 303 2500
Contact us in writing
England:
Sanctuary House, Chamber Court, Castle Street, Worcester, Worcestershire, WR1 3ZQ
Scotland:
Sanctuary Scotland, 7 Freeland Drive, Glasgow, G53 6PG
Helpline for people who are deaf or hard of hearing
- Text relay service: 07800 006781
- Connect to a British Sign Language interpreter
Alternative formats
If you need information in a different way because you have a disability or different needs, we can help.
We can provide the information in different formats like braille, larger print, audio or electronic formats such as accessible PDFs or HTML.
Just let us know what you need and we will do our best to help you.
Read our "Don’t speak English? Don’t worry" news article for more information about our translation services.