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How can we help?

If you have a question or concern, the most convenient way to tell us is by filling out our online form.

Our online form enables us to receive your message and respond to you as quickly as possible.

We value your feedback and suggestions and are committed to addressing any issues.

Our team is always ready to help and provide you with any information you need.

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Need to talk to us?

Our Customer Service Centre is open 24 hours a day, seven days a week, including public holidays for emergency repairs.

For housing enquiries, we are open Monday to Friday, 8am to 5.30pm.

    Sanctuary customer enquiries

    Swan tenant enquiries

    Contact us in writing


    Sanctuary House, Chamber Court, Castle Street, Worcester, Worcestershire, WR1 3ZQ


    Sanctuary Scotland, 7 Freeland Drive, Glasgow, G53 6PG

    Helpline for people who are deaf or hard of hearing

    Alternative formats

    If you need information in a different way because you have a disability or different needs, we can help.

    We can provide the information in different formats like braille, larger print, audio or electronic formats such as accessible PDFs or HTML.

    Just let us know what you need and we will do our best to help you.

    Read our "Don’t speak English? Don’t worry" news article for more information about our translation services.

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