If you’re finding the cost of living challenging, there are organisations who can help you. Our teams work closely with community groups and other charities to make sure Sanctuary residents can get extra support.
Our interactive map (see button below) may show some projects local to you. We update this map regularly so please check it again soon. To add a project to the map, please email us.
Keeping your home warm
There are simple things you can do to reduce your energy bills, including:
Reduce your boiler flow to 60°C
Draught-proof your letter box, cat flap and keyholes
Move furniture away from radiators so they heat more of the room
Use draught excluders under doors, and keep doors closed whenever possible
Close your curtains in the evening to stop heat escaping
The government suggests keeping the temperature of your home between 18 and 20 degrees. If you have reduced mobility, are 65 or older, or have a health condition such as heart or lung disease, it’s best to heat your home to at least 18°C if you can afford to.
The UK government’s Help for Households campaign includes several support schemes, including:
Can we help?
If you’re a Sanctuary resident your Housing Officer may be able to help you move to a smaller, less expensive home. Your local Income Officer (in England) or Welfare Rights Officer (in Scotland) can also check that you get all of the benefit payments you are entitled to receive.
If you feel you need help to make your rent or service charge payment, please phone our Customer Service Centre on 0800 131 3348.
- StepChange can provide you with a personal action plan to help you manage your way out of debt.
- MoneyHelper provide free and impartial help with money, backed by the UK government.
- National Debtline provide free debt advice to help you manage your finances.
- Turn2Us provide free and easy-to-use Benefits Calculator and Grants Search tools to check what benefits you might be able to claim and what grants you might be able to apply for.
Your gas and electricity company has to offer you a range of methods to help you pay your energy bill. They can only disconnect your home as a last resort and must give you proper notice before they do so.
To find out how your energy provider is supporting customers, please visit their website directly. Links to the websites of some of the UK’s largest firms can be found below:
If you have a prepayment meter and can’t afford to top it up, ask your energy supplier for ‘emergency credit’. You can also ask your local council or food bank if they have fuel vouchers available.
If you’re a vulnerable person, ask your energy provider to put you on the Priority Services Register. This will give you advance notice of planned power cuts (important if you rely on your energy supply for medical reasons) and priority support in an emergency.
- Citizens Advice help with your energy bills includes access to a fuel hardship fund, a budgeting tool, plus temporary credit on gas and electricity meters.
- The Fuel Bank Foundation provide emergency financial support through the Foundation’s network of partners for people on prepayment meters.
- Energy Saving Trust help with understanding how to save money on your energy bills.
The UK government’s support measures include 50% off your travel costs if you’re on Universal Credit.
The UK government’s support offers up to £500 every 3 months (up to £2,000 a year) for each of your children to help with the cost of childcare.
- Mind help you get the support you need, whether you’re living with a mental health problem yourself or supporting someone who is.
- The Samaritans If you’re having a difficult time and need to speak to someone, the Samaritans are always willing to listen.
- NHS England and NHS Scotland provide mental health services throughout the UK.