Robust operational and financial performance for 2025/26

Sanctuary’s unaudited results for 2025/26 show a robust operational and financial performance.

Figures for the year show an increase in revenue across Sanctuary to £1,217million (2025: £1,179million), while underlying operating surplus also increased to £231million (2025: £226 million).

The underlying operating surplus margin of 19.0% remained broadly consistent with the prior year (2025: 19.2%). The operating surplus margin is 19.7% (2025: 18.3%), and underlying operating surplus margin (excluding Development sales) improved to 20.3% (2025: 19.6%) demonstrating strengthening performance across the Group’s core, recurring activities without the distortive effects of sales activities.

OneProperty, now rolled out across our regions, brought further efficiencies in responsive repairs and maintenance, increasing first-time fix rates, improving the use of materials and strengthening quality control. This has been complemented with our Customer Improvement Plan. Together they have delivered improved repairs service performance across the Group with non-emergency repairs on time in England of 81.5% and emergency repairs on time of 93.3%.

Performance has seen us successfully respond to increases to employers’ National Insurance contributions and the National Living Wage, while delivering another year of significant investment in our homes for the benefit of our customers.

Ed Lunt, Chief Financial Officer, said: “2026 was another solid year for the Group, with resilient operational and financial performance underpinned by the strength of Sanctuary’s diversified operating model, the benefits of scale and disciplined financial management.

“We have enhanced our repairs performance, delivering service improvements for our customers, while continuing high levels of reinvestment in our homes. We enter the new financial year in robust financial health, capable of withstanding economic turbulence and committed to growing our positive social impact.”