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Customer news

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A meter with housing in the background
The Radio Teleswitch Service (RTS), which helps control some electric meters, will be switched off nationwide on 30 June 2025. 
Sanctuary customers seated around a table during a training session on supporting the organisation with complaints. One person stands assisting others. The table has papers, drinks, and a name card reading 'Aaron'. The room is bright with large windows
A group of our customers has received training to help us deliver a high-quality complaint handling system that keeps the customer at the…
Circular mosaic plaque on a brick wall with the text 'IN MEMORY OF THE GOLDEN GIRLS', surrounded by white birds and green leaves
A pollinator-friendly memorial garden celebrating the lives of three friends who lived on Sanctuary’s Kingsmead estate in Hackney was…
Housing Officer Sarah Strawson talks to a resident at a Customer Focus day in Ely, Cambridge
Scammers are always finding new ways to trick people, so it’s important to stay alert and know how to protect yourself.
Two female residents sat on the sofa in their home with a Housing Officer chatting to them
Sanctuary Scotland’s rents will increase by 4.1 percent from July 2025, our Board of Management has confirmed. This figure is based on last…
The Laindon Bench Project Logo
Housing provider Sanctuary is supporting a community art project as part of its work to deliver a major town centre regeneration in Laindon.
A Housing Officer and a resident sat on a sofa together in the residents home
We’re always looking to work with you, our customers, to shape and improve the service we provide.
Sanctuary residents sat in a hall singing in the choir
This year we have shared a series of videos that tell the stories of Sanctuary residents and their communities.