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At Sanctuary, we have a strong commitment to supporting the Armed Forces family. As a leading national housing provider and an employer of…
A young woman with glasses is smiling and hugging two young boys, one on each side
More than 80,000 customers have helped shape ‘Stronger Together’, our new Resident Engagement Strategy.
Once again we have made significant progress across all three areas of our strategic approach to sustainability. We are in a strong…
Stock image of a energy pre-payment meter
To avoid being charged more than you should, it's a good idea to give a meter reading to your supplier before midnight on 30 June. This…
A meter with housing in the background
The Radio Teleswitch Service (RTS), which helps control some electric meters, will be switched off nationwide on 30 June 2025. 
Sanctuary customers seated around a table during a training session on supporting the organisation with complaints. One person stands assisting others. The table has papers, drinks, and a name card reading 'Aaron'. The room is bright with large windows
A group of our customers has received training to help us deliver a high-quality complaint handling system that keeps the customer at the…
Circular mosaic plaque on a brick wall with the text 'IN MEMORY OF THE GOLDEN GIRLS', surrounded by white birds and green leaves
A pollinator-friendly memorial garden celebrating the lives of three friends who lived on Sanctuary’s Kingsmead estate in Hackney was…
Housing Officer Sarah Strawson talks to a resident at a Customer Focus day in Ely, Cambridge
Scammers are always finding new ways to trick people, so it’s important to stay alert and know how to protect yourself.