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Keeping your information safe

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What information we ask for

At Sanctuary, we take data protection extremely seriously. Details about the information we collect and what we use it for, as well as your rights are outlined in our privacy statements.

We will never ask for your:

  • Personal passwords such as bank account or other non-Sanctuary related passwords
  • Remote access to your computer/tablet/mobile
  • Cash payments to couriers

 

Keeping your details safe

We have compiled a list of helpful resources to ensure best Cyber Hygiene practice.

To further help you keep your personal details secure, you can also:

Third Party Websites

When we put links to other websites on our website, we can't control those websites. This means we can't guarantee their privacy policies or the accuracy of their content. It's a good idea to check the privacy policies and terms of use of any external websites you visit.

How we use your information

The UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 governs how companies like Sanctuary collect, store, use and share your personal information (data).

Under these regulations, any data subject (living person) has the right to:

  • be informed about why we are collecting your personal data and how it will be used – this information is available from our privacy statements.
  • request the information we hold on you.
  • withdraw consent. Where we process your personal data on the basis of your consent, you can withdraw your consent at any time meaning we have to stop using the relevant personal data.
  • in certain circumstances to be ‘forgotten’; this means you can ask us to delete data we no longer require, or if you withdraw your consent if it was collected on that basis.

Full details about individual rights is available from the Information Commissioner’s Office website.

Other useful information

If you have any questions, please email dataprotection@sanctuary.co.uk.