Most Sanctuary customers are happy with our homes and services but we don’t always get it right. When we get things wrong we want to hear from you so we can take action to learn and improve. We’re committed to telling you how we’re making things better, and – where possible – the impact of each of our changes.
Would you like to make a difference? Join others to scrutinise how we’re performing and help fellow residents shape our services.
Stronger together
Want to find out more about what you've told us is important and what we're doing about this?
As part of Stronger Together, our Resident Engagement Strategy 2025-2028, we hosted a deep dive webinar. Lizzie Hieron, our Chief Customer Officer, and Craig Moule, our Group Chief Executive, shared how feedback shaped the strategy, what's changing and how you as customers will continue to influence our services. We've split the webinar recording into short videos so it's easy to watch the parts that matter most to you.
Working better together
We are committed to providing you with the best possible service.
By working together, we can create a positive and productive community where everyone feels heard and valued.
Whether addressing issues or collaborating on projects, communication is key to ensuring everyone's needs are met.
We have a number of ways you can make your voice heard:
Our strategy and performance
Our Performance 2024/2025
Learn more about Sanctuary’s performance last year, the impact on our residents, and the work we are doing to improve our services.
Resident Engagement Strategy
'Stronger Together' aims to give residents a stronger voice and work together, as one team, to get better.