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Resident involvement

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Most Sanctuary customers are happy with our homes and services but we don’t always get it right. When we get things wrong we want to hear from you so we can take action to learn and improve. We’re committed to telling you how we’re making things better, and – where possible – the impact of each of our changes.

Would you like to make a difference? Join others to scrutinise how we’re performing and help fellow residents shape our services.

Working better together

We are committed to providing you with the best possible service.

By working together, we can create a positive and productive community where everyone feels heard and valued.

Whether addressing issues or collaborating on projects, communication is key to ensuring everyone's needs are met.

How you can get involved

We want to design our services with you and want you to hold us to account for our performance. We understand our customers are very busy and are grateful for any time you give us.

There are lots of ways to have your say and help us improve. When you get involved you also meet new people, use your skills and learn new ones too. Our activities can fit around your work and home life, and we’ll cover your out-of-pocket expenses and provide training where needed. 

We have a number of ways you can make your voice heard: 

Our strategy and performance

Annual Report to Tenants

Annual Report to Residents Photo - Photo 3

Learn more about Sanctuary’s performance last year, the impact on our residents, and the work we are doing to improve our services.

Our Annual Report to Residents

Resident Engagement Strategy

Group Chief Executive Craig Moule talking with a Sanctuary resident

‘Shaping our Future,’ sets out how Sanctuary will work with those who live in our homes to improve the services we deliver.

Our Resident Engagement Strategy for 2022-2025