We do our best to create neighbourhoods with a sense of community, one our customers are happy to call ‘home’. We work with residents and partner organisations to add value and give people a better sense of belonging.
Our Sustainable Communities programme invests in projects which help build customer resilience and connection. We do this through grants, volunteering and support via local community groups that enhance the lives of our customers. Last year we invested around £100,000 in a range of projects across Scotland, with an additional £120,000 from grant funding that we secured.
We use an Asset Based Community Development approach. This means that we believe that everyone is an asset, with skills, aspirations, and abilities and that by building relationships in communities, these become stronger and better connected.
We work flexibly to respond to changing needs in communities, our business, Government and our regulators. When we are approached for charitable funding we seek out customer and community views to make sure that community initiatives are wanted and welcome. We work with trusted community partners (charitable groups) to draw on their knowledge and experience, building long-term connections to existing local services and support.
Some of the things we did last year
We want every resident to feel safe and secure in their home, and we equip our teams with the tools they need to provide support.
One example of this is our work to better understand the causes and impacts of trauma. Our work with the Resilience Learning Partnership and the Health and Social Care Partnership continues to help us address the root causes of many mental health issues and feelings of isolation. Last year we delivered regular trauma-informed training and workshops to local communities.
We’ve also taken part in workshops led by the National Society for the Prevention of Cruelty to Children (NSPCC) in Glasgow, Dundee, and Aberdeen, to help us identify potential signs of child abuse and neglect. We’ve shared this knowledge with residents, and the steps you can take if you have concerns. It’s important that residents feel safe when reporting issues and our workshops provide that reassurance.
We support many different projects to help our customers and communities thrive. In Dundee, our funding helped Beechwood Community Centre provide a weekly space for local people and families. Residents built relationships and self-confidence through arts and crafts activities, toys, and games.
In Glasgow’s Toryglen, we’ve invested £50,000 in a range of community projects. More than 80 residents visit the Blether Cafe every Thursday to catch up over a free breakfast. We’ve also set up two new affordable food spaces with Good Food Scotland, and launched a weekly ‘Recovery Cafe’ to give advice and mentorship to residents.
In Priesthill, Glasgow, we worked with residents and community partners to develop a wild garden into a valued area of the community.
This was made possible through our funding. Our colleagues also supported the development of the space and engaged with the wider community.
The creative projects we’ve been involved in make sure local voices are heard. This includes playwright Mark MacNicol’s ‘Butterflies & Storms’, which addresses antisocial behaviour. The play was developed using workshops with local people and toured primary schools in Glasgow.
Explore the report
Your Home
This year we’ve invested more than £6 million to improve our residents’ homes. This includes upgrading heating systems and replacing kitchens and bathrooms.
Find out more
Your Services
Our teams have been hard at work supporting residents across Scotland, adding value beyond what people might expect from their landlord.
Find out more
Your Voice
We work closely with our customers to ensure that their voice is central to our decision making.
Find out more
2023/24 Performance figures
Each year we provide information to the Scottish Housing Regulator on how we’re performing. This section summarises some of the key indicators we use to measure our performance.
Find out more