If your situation has changed since you submitted your housing application, please let us know by visiting our change of circumstances form. Keeping your information up to date helps ensure your application reflects your current needs.
You can complete the form online using our electronic DocuSign process.
When should you update your application?
You should complete the Change of Circumstances form if there has been a change to any of the following:
- Your contact details — such as your address, phone number, or email
- Who lives with you — including adding or removing a household member or someone you have access to
- Applicants on your form — such as adding a new applicant, removing an existing one, or changing an applicant’s name
- Your health or medical conditions
- Your pregnancy or parental status
- Your current housing situation — for example, eviction, harassment, or homelessness
- Environmental concerns in your current home
- Other relevant updates to your circumstances
- Cancelling your application
Supporting documents
Depending on your circumstances, you may need to upload documents to help us assess your update. These could include:
- Proof of identity
- Proof of new address
- Updated medical evidence
- Birth certificate or child benefit confirmation
- Notice to quit
- Police or agency reports
- Decision letter from your local authority
- Environmental health report
Before you start, please ensure you provide all necessary supporting evidence as part of your request. Avoid attaching the same document multiple times unless it is specifically required for different sections.
While we will contact you if further documents are needed, submitting incomplete or incorrect evidence may delay the processing of your form.
Identity verification
As part of the application process, we also need to verify your identity. Before you start, make sure you have everything you need for a smooth process:
- Complete the online change of circumstances form.
- All applicants must complete identity verification. Each applicant will need photographic ID and a smartphone to verify their identity before the form can be submitted. If any applicant does not pass identity verification, please contact us on 0808 168 3475.
- If verification is successful, upload any required evidence and press Finish to submit your application.
- You will receive an email confirmation and a copy of your completed application once it has been processed by your local office.
More details on our DocuSign process can be found in our informative video.
If you experience any issues while completing your application, please contact us on 0808 168 3475 for assistance.
What happens next?
After submitting the form:
- We’ll review your updated information and contact you if we need anything further
- Your application will be updated to reflect your current circumstances
- You will receive an email confirming your update has been received once we process your request