What information we ask for
At Sanctuary, we take data protection extremely seriously and would not disclose any information under any circumstances without your permission.
We will never ask for your:
- Bank account details
- Personal passwords such as bank account or other non-Sanctuary related passwords
- Remote access to your computer/tablet/mobile
- Cash payments to couriers
Keeping your details safe
We have compiled a list of helpful resources to ensure best Cyber Hygiene practice.
To further help you keep your personal details secure, you can also:
- Get free online security advice from Get Safe Online
- Report incidents of fraud to Action Fraud
- Check if your email has been used in a data breach at Have I Been Pwned
- Get advice from the Information Commissioner’s Office
- Opt out of colds calls at Telephone Preference Service
Data protection
When we put links to other websites on our website, we can't control those websites. This means we can't guarantee their privacy policies or the accuracy of their content. It's a good idea to check the privacy policies and terms of use of any external websites you visit.
How we use your information
The UK General Data Protection Regulation (UK GDPR) governs how companies like Sanctuary collect, store, use and share your personal information (data).
Under this regulation, any data subject (living person) has the right to:
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be informed about why we are collecting your personal data and how it will be used.
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request the information we hold on you.
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withdraw consent. Where we process your personal data on the basis of your consent, you can withdraw your consent at any time meaning we have to stop using the relevant personal data.
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be ‘forgotten’; this means you can ask us to delete data we have collected and used on the basis of your consent where this data is no longer necessary for the purpose for which it was collected.
Other useful information
- Cyber Aware - NCSC.GOV.UK offers simple steps to protect yourself
- Get Safe Online | The UK's leading Online Safety Advice Resource offers similar learning resources. They also give steps for protecting your computer and smart devices, payments, and safeguarding children.
If you have any questions, please email dataprotection@sanctuary.co.uk.