We’re committed to listening to our customers and shaping our services around what’s important to you.
To help us continue to improve, we’ve commissioned an independent research company, Research Resource, to carry out a tenant satisfaction survey on our behalf. We’re required by the Scottish Social Housing Charter to survey our residents every three years.
The survey will tell us how well you think we’re performing, including how we communicate with you, our repair service, and the ways you can get involved.
Between now and Friday 20 September, we’ll speak to 1,000 tenants across Scotland. If we contact you, we would greatly appreciate it if you could take part.
A representative from Research Resource may visit your home for a quick face-to-face interview. If you live in Aberdeen or Aberdeenshire, they may contact you by phone.
Please note that no-one at Sanctuary Scotland will know how you’ve answered the questions. Your name will be stored separately from your responses, making the process completely confidential.
If you have any questions about the survey, please phone our Customer Hub on 0808 168 3475 (freephone).