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Advice and guidance

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If you use a prepayment meter you need to use each voucher within three months of getting it, meaning your March voucher must be redeemed…
On 25 October 2022, the Government introduced a range of schemes to provide support for energy bills.
When it’s extremely cold you may get frozen water pipes. Here’s some advice that may help you sort the problem. We’ve also put together a…
Help is at hand for some low-income households with £150 off electricity bills this winter.
From Monday 31 October the Housing Team at our Customer Service Centre will stop answering incoming calls from residents at 5.30pm and no…
Our offices will be closed on Monday 19 September to mark the funeral of Her Majesty Queen Elizabeth II.
If you’re one of the many millions struggling as the price of almost everything goes up, there are organisations out there who can help.
Keep your family safe by thinking twice before using a gas canister or barbecue in your home. Please take care when getting rid of empty…