This report sets out how we performed against the Scottish Social Housing Charter during 2023/24.
Our mission is to build affordable homes and sustainable communities where people choose to live.
We want every Sanctuary Scotland resident to be proud of the place they call home, and we’re committed to delivering an inclusive, high-quality service to support this.
Please read on to learn more about how we’re performing and about our work to make our services better.
If you have any comments or suggestions, please let us know by emailing communications@sanctuary-housing.co.uk.
Alan West
Sanctuary Scotland Chairperson (2019 - 2024)
Explore the report
Your Home
This year we’ve invested more than £6 million to improve our residents’ homes. This includes upgrading heating systems and replacing kitchens and bathrooms.
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Your Services
Our teams have been hard at work supporting residents across Scotland, adding value beyond what people might expect from their landlord.
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Your Community
We want to help build customer resilience and connection in communities, partnering with local organisations and empowering our staff to provide support.
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Your Voice
We work closely with our customers to ensure that their voice is central to our decision making.
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2023/24 Performance figures
Each year we provide information to the Scottish Housing Regulator on how we’re performing. This section summarises some of the key indicators we use to measure our performance.
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